Data Deletion Instructions

A product of Thirvu Soft Private Limited · Last updated 11 August 2026

You can have your data removed from ThirvuBiz at any time. Choose the section below that describes you.

If you use ThirvuBiz to message your customers

You can delete data yourself from inside the app:

Sign in at thirvubiz.com.
To remove one person's record, open Contacts, open that contact, and choose Delete. This removes the contact and their conversation history.
To disconnect WhatsApp, open Business Account and choose Disconnect. This removes the access token and WhatsApp account identifiers we hold for you.
To close the account entirely and erase all of its data, open your profile menu (in the phone app: More → tap your name) and choose Delete my account. Your login is switched off at once and the data is erased within 30 days. You can also email us from your registered address as described below.

If a business contacted you through ThirvuBiz

Your record belongs to that business, not to us — we store and transmit it on their behalf. Ask that business to delete it, and they can do so immediately using the steps above. If you cannot reach them, write to us with the phone number involved and we will pass the request on, or act on it directly where we are able to.

Requesting deletion by email

Email core@thirvusoft.co.in with the subject Data deletion request, from the email address registered on the account, and include the business name and registered mobile number so we can verify you. You can also message us on WhatsApp at +91 63790 44767.

We confirm receipt within 2 working days and complete deletion within 30 days.

What gets deleted

Your account, users and login credentials.
All contacts, conversations, message content and uploaded media.
WhatsApp connection details, including the access token, WhatsApp Business Account ID and phone number ID.
Campaign, automation and CRM records belonging to the account.

What we keep, and why

Invoices and payment records, which Indian tax law requires us to retain.
Security and audit logs, kept in a reduced form for up to 12 months.

Messages already delivered through WhatsApp also exist on Meta's systems and on the recipient's phone. Deleting your ThirvuBiz data does not remove those; see WhatsApp's privacy policy for their handling.